Last updated: July 14, 2026
Because our products are sensitive research materials whose integrity depends on proper handling and storage, our returns policy is necessarily limited.
Eligibility
We accept claims only for:
- Products damaged in transit, reported within 7 days of delivery with photos.
- Incorrect items shipped (wrong product or quantity versus your order).
- Verified quality issues with the product as shipped, supported by documentation.
Not eligible
- Products that have been opened, reconstituted, used, or improperly stored after delivery.
- Change-of-mind returns, given the nature of research materials.
How to file a claim
Email support@biosequencelabs.com within 7 days of delivery with your order number, a description of the issue, and supporting photos. We will review and, where approved, provide a replacement, store credit, or refund at our discretion.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days of resolution.